Crear cuenta Mailrelay Crear cuenta Mailrelay Crear cuenta Mailrelay

How subscriber groups work in Mailrelay

Published by Noé Soriano on April 10, 2017

seleccionar grupos de suscriptores

We have many questions on this point, because Mailrelay works in a different way from other email marketing softwares.

The first thing to explain is that the main field or parent field in the database is the email and it is not possible to have two or more records with the same data in this field.

This means that you can’t import different databases, changing the order of the email field.

Here’s the obvious question

 

¡Envía hasta 75.000 emails gratis!

So how can I have different mailing lists, such as “Store subscribers” and “blog subscribers.”

In Mailrelay, the email address is assigned to one or more subscriber groups.

For example, let’s imagine 2 subscribers, Manuel and Felipe. Manuel is registered for our 2 groups of this example, while the subscriber Felipe only was assigned to one group.

In the previous example, the subscriber Manuel has only one record in the database, but is registered in both groups.

While the subscriber Felipe is registered only in a group.

When sending the newsletter to one of the group, only the subscribers assigned to this group will receive the email. If the subscriber Felipe is not in the selected group, he will not receive the newsletter.

Now many users ask:

“If I select a newsletter and send it to both Groups, will the subscriber Manuel receive the email twice?”

The answer is no.

The system filters the lists when you select the groups and will not send the email to the same subscriber more than once.

Important: Be careful, if you send the same newsletter, first to one group and then to the other, in this case the same subscriber who is registered in both groups will receive twice the newsletter, because for the system, they are separate campaigns.

Finally, let’s talk about another very common question in our customer service channels.

If I import a CSV to the wrong group, how do I fix it?

There are two ways.

You can delete the subscriber group and create another group, importing the database into the correct group, or you can use the Advanced filters on the panel, using the unassign option (However you will need to have imported the database into the correct group Before using this procedure.) Therefore, it is better to just delete the group and create a new one.

How to import subscribers to several groups at once

It is possible with the advanced import to load a database automatically to multiple groups using the option to add multiple groups:

importación Mailrelay

Select subscriber groups on newsletter send

Increasing the effectiveness of our newsletter with subscription form

Subscription form with no group selection

Noé Soriano

 


Suscríbete y accede al ebook privado:
Cómo enviar correos masivos sin ser SPAM







Acepto la política de privacidad.



Comments

  1. David

    ¡Muy buenas y gracias por el artículo!
    Me gustaría saber si es posible que los suscriptores que ya tengamos en un grupo asignados desde hace tiempo, en el momento que estos volvieran a rellenar un formulario (para por ejemplo un webinar) podrían ser asignados a otro grupo adicional gracias a ese formulario.
    Es decir, tengo un formulario de registro a un webinar que cuando es rellenado por un usuario existente, este no se asigna al nuevo grupo indicado en el formulario. Espero haberme explicado bien. ¡Muchas gracias!

    02/04/2018 - 12:17:52 Publicar una respuesta
    • Mailrelay

      ¡Hola David! Debe ser por algún error o algo en el formulario, pues funciona como indicas.

      02/04/2018 - 12:19:13 Publicar una respuesta
      • David

        Muchas gracias por tu respuesta tan rápida. Pero ni tan sólo usando directamente el formulario generado lo consigo: https://silicodevalley.ip-zone.com/ccm/subscribe/index/form/y4rdasfkxq

        02/04/2018 - 12:27:45
      • Mailrelay

        Hola David, puede que haya algún fallo en tu configuración o en el email que utilizas, pues como te indico, un suscriptor puede suscribirse a varios grupos sin problemas, el sistema está desarrollado para eso.

        02/04/2018 - 12:29:47
  2. Francisco

    Buenos días:
    No quiero ser descortés, pero ya que es un post de ayuda de un tema, supongo, bastante frecuente, deberíais revisar con detalle el texto:
    “Si me equivoco y suvo un CSV al grupo que no es ¿cómo lo soluciono?”
    Por favor, ese “suvo” duele a la vista.
    Un saludo.

    10/10/2017 - 10:18:23 Publicar una respuesta

Leave a comment

Your email address will not be published. Required fields are marked *


Menu Title