Mailrelay v3 first steps. General guide for sending a newsletter

Published by Mailrelay on March 6, 2019

In this first post/guide of the newest Mailrelay version, V3, we will see the first steps to send a campaign through this email marketing software.

Later, in future posts, we’ll see the new advanced features of this release.

As always, don’t worry, you can count on our team to help you whenever you need support.

If you have never used Mailrelay or if you came from the previous version, this is the best place to get to know and learn how to use this new email marketing software.

Don’t worry!

The most important thing has not changed.

► We continue to offer you the free account with which you can send up to 75,000 emails per month for up to 15,000 subscribers.

However, you can now do this with an updated tool and with new features that will help you improve the performance of your email marketing campaigns.

Let’s start?

¡Envía hasta 75.000 emails gratis!

· The main panel

Let’s have a look, pay attention to the following image:

This is an overview of the new dashboard, with all the options that will allow you to manage your account, with a brief summary of your latest campaigns. You will see the most recent campaigns, the number of emails, open rates, clicks, and more.

You can even see information about which subscribers have interacted recently and their location.

You can find the main menu at the top. This menu is more accessible because you don’t have to keep scrolling down all the time.

Let’s see the available options:

From left to right:

  1. Dashboard> allows you to return to this screen
  2. Subscribers> list of all your subscribers, management of groups and segments, import subscribers, create opt-in forms, custom fields
  3. Campaigns > creating and managing campaigns, RSS campaigns, and A/B testing. Here you will also find the option for managing senders.
  4. Reports> where you can see the statistics of your campaigns, automation, and package
  5. Automation> automation management
  6. Setting > menu with several options to manage various aspects of your account

We tried to group the menus as coherently as possible.

If you were using the previous version of Mailrelay, it might take a while for you to get used to the new layout, but soon you will see that it is much more friendly than the previous email marketing software.

Let’s move on.

As this is a practical tutorial, we will see the options one by one so that you can send a campaign using our new email marketing software.

The next step would be to import our subscribers.

Importación de nuestros contactos, lista de suscriptores

· Importing contacts, subscriber list

The first thing we have to do is create the “folder,” the virtual place to where we will upload our contacts.

We can’t import our subscribers without a virtual folder on our software.

In this version, we have two very different options:

  1. Groups> the same function as always. If you import your subscribers to a group when you create a campaign you can select it. When you send your email, the message will be sent to all subscribers registered in this group.
  2. Segments> Segments are contacts that meet a predetermined criterion. Segments are dynamic, which means that the number of subscribers in a segment will be variable.

As the purpose of this tutorial is to see the most basic aspects so that you can start working and sending emails; we are going to create a group.

Now, we will click on the menu subscribers -> Groups.

In this screen, we have to click the add button, to create a new group.

Creating a group is very simple; you only need to fill two values:

  1. Name
  2. Description

You only need to name the group and click on “Create group.

The description is just an internal value, so we can organize our list of emails.

You should not paste the emails into the description box. Use this field only for identifying the group if you have several databases and want to create more than one group.

After clicking create a group, we will see this screen:

It is a short summary of the configured values, but it includes a shortcut, which we can use if we want to import contacts quickly (email only), we can click on this button, which will take us to a screen where we can paste our contacts.

It’s a quick option if we just want to include the email from our contacts, without names or other fields.

We will not use this option in this tutorial since we want to import a list of emails with other fields.

► Subscribers -> Imports

Now let’s import a new mailing list by clicking on the New import:

On the next screen, we’ll look at the available import options. For this article, we will use the option to import a CSV, or text file because I consider it to be more usual as it will allow you to import a mailing list with more fields and send personalized campaigns.

Let’s see the options:

  1. Copy and paste> this option is the same as we saw before and we will not use it for this tutorial, although it may be a useful option for When you only have to past a few contacts.
  2. Import files> import from a TXT or CSV file, this is the option we will use today.
  3. Import from Mailchimp> This option is very clear.

When you check the option, the system will display a box that you can use to drag the file that you want to import:

► File format

You can import a CSV or TXT file (it must also be separated by commas). In this case, we will use a TXT file that will have this format:

Formato del fichero a importar

As you can see, we have:

  1. a row for each contact
  2. Name
  3. Email
  4. Separated by a comma

We could import more values, using the same principle of separating them by commas, for example: name,email,city,address

In fact, the number of fields in the file doesn’t matter, as long as they are separated by commas, with a single contact per line.

Well, after creating this file, we can drag it in the “Drag the file” import box.

You can also click to browse the file on your computer.

► Import values

Once the file is uploaded, we will see a screen similar to this one:

Don’t worry about seeing so many options; it will be very easy to configure this screen. You will be sending your campaign in a few more minutes.

Let’s see the main points:

  1. Field and columns. We will have to match the fields with the columns of the file. For this, we will use the drop-down. Please note that we can preview the data to confirm that the columns will be imported into the right fields. In this case, we need to select the column name and match it to the field name and pair the email field with the emails column.
  2. Import to groups. Here we choose the group for which we want to import the contacts, just click and select it (note that there is also an option for creating the group right now)
  3. Additional options. Finally we can choose what to do with existing subscribers. We can ignore them (if you check this option the existing emails will not be imported) or we can check to overwrite these emails.

Now you just need to click on Import, and the system will start saving you subscribers in your account.

In the drop-down field, you will see that there are embedded or “builtin” fields. These fields already exist by default on the system and don’t need to be created. You can use embedded fields such as name, address, city, etc.

When the process is finished, we’ll see a brief summary:

With the list of emails imported, and the result, with information about the status of each line in the database.

We have already imported our contacts.

► How can we see the imported contacts?

Very easy, we will go to the menu Subscribers – subscribers:

We will do two things:

  1. In the group box, we have to select the group that we want to see
  2. And then we will click on search

So, on the list, we will only see the subscribers that belong to this group.

The import process is very simple; if you follow these steps, your list will be imported to your account.

Let’s go to the next step?

Crear una newsletter con el editor drag & drop de Mailrelay

· How to create a campaign with the Mailrelay drag & drop editor

This Mailrelay version includes several options for creating your campaigns, we can see them in the Campaigns -> Campaigns menu.

Here, if you click the Add button as in the previous menus, you’ll see a screen like this one:

Here you can find four options for editing campaigns:

  1. Create a campaign. With this option, we will use the drag & drop editor to create our campaign easily and quickly
  2. Paste code. If we have a campaign created in HTML, we can import it using a classic editor
  3. Import zip file. It works the same way as the previous option, but you will be importing directly from your computer
  4. Import from a URL. Another similar function, this time to import a campaign from a URL. Important: web pages are often created using CSS, external Javascript, menus, etc. which means they will not be imported correctly, or will not be sent as well as an email. Don’t import a website URL when creating a campaign.
The drag & drop editor will not work with normal HTML, so if you want to import a campaign design created in HTML, you can’t use the drag & drop editor, you will have to work with the classic option.

If we select that we want to create a campaign, we will see this screen:

We just have to fill in these fields:

  1. subject: The subject of our email, or message title, is what our subscribers will see when they receive our campaign in their email client.
  2. Preview text. It is the text of the pre-header, a small text that is displayed after the subject line in some email clients.
  3. sender. Here we have to select the email of the sender that we want to use. By default, we can choose the email with which we created the account.
  4. groups. It is at this point that we will select the group we created earlier importing the list of emails.

When we have everything ready, we will click the ” Next” button in the lower right corner.

Now, we will be directed to a screen where we can select a template:

We can choose the one we want and click Next again.

Don’t worry; you don’t have to think too hard about which template you will choose because later you can change everything you want using the online editor.

At this point, just choose any template to continue.

► The drag & drop editor for creating a campaign

This editor is very simple to use. We have two well-differentiated areas, on the left, we can see the template:

If you hover over any element, you will see a floating overlay that will allow you to:

  1. Move it
  2. Edit it
  3. Duplicate it
  4. Or delete it

In the images, you will also see the option “Search for an image,” to replace the default image with a file from your computer.

Well, that’s what we see on the left, and on the right, we’ll see this screen:

We can drag these elements to the left to edit our campaign:

We have the following options for editing a campaign:

  1. text. To insert a text box, where you can write words, insert links and all the written information of your campaign
  2. image. You can use this option for inserting an image
  3. Image with captions. You can use this option to add an image with descriptive text.
  4. Group of images. To insert more than one image
  5. social media buttons
  6. divider
  7. and video

With these options, creating a campaign will be much easier and faster than ever.

► Inserting images

It’s very easy, if we already have an image element, just click the button For searching images. If we don’t have an image element, first we have to drag an image element to the editing area.

When you click to upload an image, you will see a screen like this one:

Can you see the box with the phrase “Drop files here to upload”?

Here we can click and choose an image from our computer, or drag the image, to view it immediately:

Once this is done, we just have to click on the image that we want to use on the left side and select “Use file,” to insert the image into the editor:

mailrelay editor v3

What happens is that maybe it’s too large. Well, no problem. We can resize the image easily.

► Resizing your image

If the image is too large, we can reduce it (we can also expand it, but it would lose definition).

To do that, simply hover over the image and click edit:

When we edit an image on the right, we can see its properties. You will see that there is a link to change the size of the image, we have to click on this link.

This option will allow you to enter the dimensions of the image, with fields for width and Height. Keep in mind that:

  1. If you want the width to height ratio to be maintained, leave the icon with a padlock marked
  2. After changing the dimensions correctly, click the green button to save the changes.

And the image will be adjusted to the selected size:

Imágenes newsletter

This option will be fundamental for editing your images. We recommend you spend some time learning how to work with all the available options, as this is a new newsletter editor with several advanced features.

Now let’s see how to use the text blocks:

► Text blocks

Text blocks work like images, you just need to drag the block to the area in which you want to place it.

The interesting thing is the editing options we have, let’s see some of them.

Remember, after dragging the text block, just click on “Edit“:

When you click edit, a panel like this one will be displayed on the right:

As you can see, we have three options:

  1. content.
  2. Design. Here we can select values such as font type, size, alignment, etc.
  3. Setting. Number of columns

For example, imagine that we want to create a text divided into two columns with the same size, we could do this:

Basically what we have to do is:

  1. Click Settings
  2. Then, from the drop-down list, we can choose the number of columns we want to use (1 or 2)
  3. Choose the size of each column.

When doing so, if we go back to the “Content” tab now, we’ll see something like this:

Now we have two tabs in the editor, one for each column.

When we click on one of them, we can edit and insert text in the corresponding tab.

It’s very easy; you just need to do some testing to learn how to use this new editor.

For example, we can create a text that we can edit later:

Mailrelay editor v3

If we want to create justified text, we can edit the block in the “design”:

In this tab, you will have several options for changing the appearance of the texts.

But what if we want to create a campaign with text and image?

► Text and image blocks

This is also possible and very easy.

We can use an image block with captions:

To start, just drag this block wherever you want to position it.

Let’s choose the following options, for example:

  1. The number of images. In this case, we will be working with two images
  2. The position of each column. We can add them side by side or one above the other
  3. Caption position. Here, we can set the position of the text, above or below the image.

After setting up the layout, we will have a campaign with text and image:

Here we can insert the text and select the image in the same way as we did before.

In the end, we’ll have a design something like this:

diseño de newsletter

It’s very easy to create a campaign using our new online editor, right?

If you want to add images and text in the same column, use the “Image with captions” option, since with the other options your email may not be displayed correctly.

For this first tutorial, we will see only two more settings for creating a campaign.

► Adding the contact name

When we imported our mailing list, we included the name of our subscribers, so it would be interesting to learn how to add the name of the contacts in our emails.

It’s very easy.

Let’s edit the block of text where we want to include the name, position the mouse cursor where we want to add the name and use the “Variables.” Now, we have to look for the “Subscriber” section and choose the “Name” option.

If you follow these steps correctly, the tag will be added to your text:

And when you send the campaign, this variable will be replaced by the name of each contact.

► Adding the unsubscribe link

As in the previous case, we will use the editor, but in this case, we have to select an unsubscribe variable:

You can find several unsubscribe options:

  1. Normal unsubscribe URL. When the subscriber clicks, he will be removed immediately
  2. Unsubscribe URL with confirmation by email. After clicking on this link, the subscriber will receive an email with a link to confirm that he really would like to unsubscribe. He will only be removed after he clicks on this link.
  3. Unsubscribe URL for groups. It will only remove the subscriber from the group used for this campaign. If he is subscribed to other groups, he may receive campaigns sent to these groups.

If you click this option, you’ll see that the system will insert a tag on your message:

{{ unsubscribe_url }}

Don’t add the tag manually as this would add the URL to the text and that is not what we want to do. So what we have to do is select with the mouse the text that we want to convert to a link and click on the link icon:

Our unsubscribe link is almost ready, now what we’re going to do is to configure the options displayed in the popup:

Important Values:

  1. Protocol. Select “Other.”
  2. URL. The variable code for generating the unsubscribe link.

And that’s it. Now that we have the campaign ready, we can save our work by clicking the button in the lower right corner:

Well, we’ve finished setting up the campaign template.

Don’t worry, in the next tutorials we will see more advanced options of this newsletter editor.

For this basic tutorial, we will learn how to send a campaign.

Enviar tu newsletter con Mailrelay

· How to send a campaign with Mailrelay

This is the last part of the tutorial. We will learn how to send the campaign we created.

This part will be very simple, you will see. First, let’s go back to Campaigns -> campaigns. Here we will see a list of all the campaigns we already created:

This is the screen that interests us, on the right:

You will see, for each line, a series of icons like these:

enviar newsletter gratis con Mailrelay

Let’s see them, from left to right:

  1. Send
  2. Duplicate
  3. View
  4. Edit
  5. Delete

In this case, we will use the first icon/button. When we click on it; we will see a screen like this one:


Let’s review some important aspects of this screen.

The system will display some error messages and tips to help us improve our delivery rates.

To improve our sender score reputation, we should set up our DNS, adding these three records:

  1. SPF
  2. DKIM
  3. Custom domain

If you click on the links, you will see more information about how to add these settings.

A little further down, we have two more options:

  1. Send a campaign to a group or segment. We can use this option to send the campaign to the group with our mailing list.
  2. Send a test campaign. We can use this option if we want to send a test email, to see how the campaign will be displayed in our email client.

We are almost done, but we can still:

  1. Schedule our campaign
  2. Send a campaign immediately

Well, we’ve already sent our message.

The last point of this tutorial is:

Las estadísticas de envío de la newsletter

· How to analyze statistics

When we want to see the results and statistics of our campaign, what we have to do is go to the Reports menu -> Sent campaigns.

Here we can see a list of sent campaigns:

Note that the status indicates “completed,” otherwise it would indicate that the system is importing the file or any possible error.

In this screen, we can see a small summary of the emails sent, openers and clicks. Anyway, if we want to see the details of the campaign, we can click on the subject of the campaign, and we will see a screen with more details:

You can see information about:

  1. Number and percentage of delivered emails
  2. Bounced Emails
  3. Open rates and unique views (it is possible that the same subscriber will open the email several times)
  4. Clicks and percentage

This is a quick, general summary.

But note that we have more menus next to the arrow:

  1. emails sent
  3. clicks
  4. Unsubscribed users
  5. forwarded

In these menus, we have much more information, such as the contacts that have opened our email, those who clicked, the click map.

The truth is that it would be better to create another post about it, and that is what we will do in the future.

I think that for a first tutorial we have already seen enough information about what you can do with your new Mailrelay account.

We hope this tutorial will guide you through the first steps, but if you need help, please contact our staff and we will do our best to help you.

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  1. Veronica

    buen dia, al realizar la actualización de la cuenta a la v3 es necesario actualizar el proceso de uso de API que ya se tiene implementado? o sigue siendo de la misma manera.

    23/03/2021 - 16:06:30 Publicar una respuesta
  2. Camila

    Hola, gracias por la explicación tan detallada y tan buen soporte técnico.
    Tengo una duda, cuando vamos a enviar un boletín a una lista de muchas personas, en mis caso casi 6000 que tengo que hacer para que aparezca el nombre de cada uno. Vengo de active campaign y no sé cómo puedo ponerlo para personalizarlo y acercarme a mi publico diriguiendome a ellos. Gracias

    15/03/2021 - 19:40:52 Publicar una respuesta
    • Mailrelay

      Hola, en el editor tienes un desplegable que indica “variables” allí encontrarás la etiqueta para el nombre. Si tienes dudas consulta con nuestro soporte y te indican.

      16/03/2021 - 07:14:47 Publicar una respuesta
  3. Rafael

    Hola. Con Mailrelay puedo capturar suscriptores de una landing page que está en WordPress-Instabuilder?

    28/10/2020 - 18:19:23 Publicar una respuesta
  4. Ernesto

    Hola nuevamente, ya se configuró mi cuenta en el servidor de mi proveedor:
    v=vspf1 -all
    Tipo. TTL. Prioridad
    Txt. 14400 0

    CNAME. 14400

    06/04/2020 - 21:41:37 Publicar una respuesta
    • Mailrelay

      Hola Ernesto, es mejor que contactes a nuestro soporte, para darle un mejor seguimiento, esto no dejan de ser comentarios en un blog.

      07/04/2020 - 07:21:09 Publicar una respuesta
  5. Ernesto

    Hola, por qué mis contactos de hotmail y algunos otros dominios incluyendo el mio no reciben mis correos.

    03/04/2020 - 16:18:14 Publicar una respuesta
    • Mailrelay

      Lo más habitúal es por tener el SPF y el DKIM o mal configurados, o sin configurar.

      04/04/2020 - 10:43:09 Publicar una respuesta
      • Ernedto

        Mi proveedor ya puso esto, pero a los clientes de hotmail les pone mis mensajes en correo no deseafo:
        v=vspf1 -all
        Tipo. TTL. Prioridad
        Txt. 14400. 0

        TIPO. TTL
        CNAME. 14400

        06/04/2020 - 01:54:26
      • Mailrelay

        Hola, en ese caso contacta con nuestro soporte, para que comprueben el resto de posibilidades.

        06/04/2020 - 07:14:32
  6. Stephanie

    Por qué me sale esta alerta cuando le doy guardar a mi boletín; Hemos detectado imágenes definidas como base64 en tu boletín, lo que no es compatible con casi todos los clientes de email y webmail. Por eso, es necesario reemplazar cualquier imagen definida como data:image/*:base64 con imágenes externas.
    Me ayudan?

    14/01/2020 - 23:09:33 Publicar una respuesta
    • Mailrelay

      Hola Stephanie, eso pasa a veces cuando incrustas imágenes en el HTML ¿estás utilizando el editor hmtl o el de drag & drop?

      15/01/2020 - 07:39:36 Publicar una respuesta
  7. jose

    en uno de los videos, al hacer la caja de suscripción, se pone un enlace a la política de privacidad. Pero no se ven bien como hacerlo, agradecería si lo podéis escribir. Gracias.

    04/12/2019 - 11:03:52 Publicar una respuesta
  8. leo

    Hola, soy nuevo y tengo mucha ignorancia en el asunto, quisiera saber alguna forma de conseguir e.mails de la zona a la cual necesito hacer campañas.

    09/11/2019 - 21:00:45 Publicar una respuesta
    • Mailrelay

      Muy fácil, o bien haces campañas de Google Ads orientadas a la ubicación que te interese, o bien creas contenidos en tu blog optimizados para búsqueda local. También puedes utilizar tus redes sociales.

      10/11/2019 - 08:59:11 Publicar una respuesta
  9. David

    Hola, los acabo de encontrar y me quede alucinado con la herramienta, el editor drag and drop me parecio excelente

    28/08/2019 - 21:40:33 Publicar una respuesta
  10. Mª Antonia

    El post de 10 vaya, perfectamente explicado! Sólo tengo una pregunta. En el supuesto de hacer la baja con confirmación de email, como funcionaria? debería crear un boletín especial con la baja y la confirmación y automatizarlo para que la gente lo reciba inmediatamente al clicar en la baja? ¡Gracias!

    28/08/2019 - 09:53:47 Publicar una respuesta
    • Mailrelay

      ¡Hola Mª Antonia! No, no hace falta hacer un boletín, existen en configuración unos emails del sistema, y entre ellos está el de baja que se envía por defecto en esos casos. No hace falta que modifiques nada.

      28/08/2019 - 09:56:27 Publicar una respuesta
  11. Diseño web

    Genial el post!

    28/07/2019 - 10:39:36 Publicar una respuesta
  12. Sonieta

    Hola! Gracias por el post. Acabo de aterrizar en Mailrelay y estoy encantada. De momento, sólo tengo un problema y es que, a la hora de insertar el enlace de baja del newsletter, sigo los pasos que indicáis pero cuando guardo los cambios… etc y le doy clic para probar, no consigo que funcione: me dice que la página no existe. Algo debo de estar haciendo mal. ¿Me podéis ayudar, por favor? Gracias anticipadas!!! 😉

    09/07/2019 - 12:43:31 Publicar una respuesta
  13. Fabian

    Hola Buenos Días, Esta version no trae plantillas predefinidas como la version anterior?
    Saludos y Gracias.

    04/06/2019 - 17:21:09 Publicar una respuesta
    • Mailrelay

      ¡Hola Fabian! Sí, hay varias plantillas a las que solo has de añadir tus propias imágenes. Al crear el boletín te da a elegir entre varios formatos.

      05/06/2019 - 08:32:48 Publicar una respuesta
  14. Juan Carlos Salas

    Hola ante todo felicitaciones por esta logro innovador, quisiera consultar una duda, con esta versión nueva seguirá funcionando la integración con el plugin Thriveleads? ya que lo uso en mi web y actualmente lo tengo integrado a mi cuenta mail relay, supongo que habrá que modificar la API o la URL.

    19/05/2019 - 17:17:13 Publicar una respuesta
  15. David

    Si tenemos la version antigua y queremos usar la nueva, tenemos que crear una nueva cuenta por lo que leo, eso no tendra una penalizacion por su parte de tener como cuenta duplicada y nos cancelaran el servicio de ambas?

    26/03/2019 - 13:54:37 Publicar una respuesta
    • Mailrelay

      Hola David, por el momento puedes esperar hasta que esté disponible el migrador a la nueva versión. Si no quieres esperar, puedes solicitar que se elimine la cuenta antigua, y después creas una nueva. Pero hay que eliminar la vieja claro.

      26/03/2019 - 13:56:34 Publicar una respuesta
  16. alicia

    ¿Cuándo estará disponible esta nueva versión de MailRelay (entro en mi panel y todavía sigo viendo la antigua versión? ¡¡¡Llevo años esperándola!!!

    22/03/2019 - 08:59:18 Publicar una respuesta
    • Mailrelay

      ¡Hola Alicia! Estamos trabajando en desarrollar un proceso de migración que sea cómodo para el usuario. Mientras no esté disponible el proceso de migración, solo será posible crear cuentas nuevas.

      22/03/2019 - 09:12:58 Publicar una respuesta
  17. Pedro

    Tengo una cuenta de mailrelay sin embargo me gustaría saber como actualizarla a la esta ultima versión ya que mi dashboard no tiene cambio alguno.

    22/03/2019 - 03:52:48 Publicar una respuesta
  18. beatriz

    Ha quedado super bien!!
    ¿Cuando estará lista para todos los usuarios?
    Esta mañana al menos, mi editor es igual que siempre no con ese bonito wysywyh o como se escriba 🙂
    Enhorabuena por este cambio!!

    21/03/2019 - 11:55:38 Publicar una respuesta
    • Mailrelay

      ¡Gracias Beatriz! Estamos trabajando en un proceso de migración que facilite el cambio entre ambas versiones. Pero como no es un cambio cosmético, si no que es todo nuevo, es un proceso algo laborioso. Y queremos garantizar que sea fácil y efectivo. Os iremos comentando 🙂

      21/03/2019 - 11:57:35 Publicar una respuesta

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